State Medical Assistance is the only NSW-based private ambulance services provider certified to the National Safety and Quality Health Standards (NSQHS) and ISO/IEC 27001 (Information Security Management Systems). We have the NSW Health Private Paramedic Authority and Wholesale Licences and we are certified against ISO9001: 2015, AS/NZS 4801: 2001 and OHSAS 18001: 2013.

We have a dedicated internal auditor who monitors compliance and performance against all standards as well as our internal Standard Operating Procedure (SOP).

  • Licences/Approvals

    NSW Ministry of Health Licensing

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    Our licensing allows SMA to provide equivalent service levels to that of State-Based Ambulance bodies. State Medical Assistance (SMA) holds the following licenses/approvals under NSW Health

    • Wholesale license (pharmaceuticals) schedule 2, 3, 4, 4d & 8
    • Private Paramedic authority for schedule 2, 3 , 4, 4d & 8
    • NEPT consent – via sect 67E (Health Services Act 1997)

    QLD Health Licensing

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    Our licensing allows SMA to provide equivalent service levels to that of State-Based Ambulance bodies. State Medical Assistance (SMA) holds the following licenses/approvals under QLD Health

    ACT Licensing

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    Our licensing allows SMA to provide equivalent service levels to that of State-Based Ambulance bodies. State Medical Assistance (SMA) holds the following licenses/approvals under ACT Health

    Preferred Provider

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    State Medical Assistance (SMA) is the preferred provider for non-emergency patient transport (NEPT) for Ramsay Health Care within NSW.

    Approved Provider

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    State Medical Assistance (SMA) is one of the approved providers for event ambulance services for Polocrosse NSW.

  • Accreditations & Certifications

    SMA are the only NSW-based private ambulance services provider certified to the NSQHS and ISO/IEC 27001 (Information Security Management Systems). We have the NSW Health Private Paramedic Authority and Wholesale Licences, and we hold ISO 9001: 2015 certification. We understand that safety is paramount in our operations and to the Destination NSW stakeholders and we hold certification to WHS standards AS/NZS 4801: 2001 and OHSAS 18001: 2013. SMA is also certified to the environmental standard ISO14001: 2015.

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    Table 1 summarises SMA’s current accreditations and certifications
    Certification Provider Cert No Expiry Certification Inclusions
    National Safety and Quality Health Standards NSQHS:2012 BSI ACS NSQHS 684058 15/3/2021 For the provision of Patient Transport Services and Event Medical Services.
    ISO 9001: 2015 – Quality Mgmt Systems BSI FS 684054 15/3/2021 Patient Transport and Event Medical Services.
    ISO/IEC 27001: 2013 – Information Security Mgmt System BSI IS 684057 01/3/2021 Patient Transport and Event Medical Services by SMA Statement of Applicability.
    AS/NZS 4801 BSI N/A Occupational Health and Safety
    ISO 18001 BSI N/A Occupational Health and Safety
    ISO 14001 BSI N/A Environmental Management
  • Policies

    State Medical Assistance Policies can be accessed at the following links:

    Quality Policy

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    Work Health & Safety Policy

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    Environmental Policy

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    Information Security Policy

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    Privacy Policy

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    Patient Transport Vehicle Surveillance Policy

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  • Terms & Conditions

    Engaging State Medical Assistance

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    Providing Services To State Medical Assistance

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